The library normally monitors LibAnswers Chat & Email service Monday - Friday when classes are in session and the University is open for operation.
The Chat Schedule is set at the beggining of each semster and normally conforms to when staff are available.
The Librarian coordinating this service trains staff before on how to answer questions that are:
- Library Policy related
- Required forwarding to other Library departments / Librarians ( Information, Woman's, ILL, Scholarly Communication, Library Administration )
- Are related to Medical Advice, Legal Advice, Tax Advice or Citation questions ( APA, MLA, etc.)
Chat is not normally available on Saturday or Sunday, and is not assigned. Any questions asked during the weekend should be answered ASAP on the following Monday. Staff should log on to LibAnswers to answer any Emails / unanswered chats or texts.
