Below are four chat transcripts for you to review. When you are reading them keep in mind the questions below. In the box to the left of the transcripts there is a short survey. Please take this survey and answer the questions.
Patron: I need to know what job I can get when I graduate with an Associate degree in Criminal Justice.
Librarian: A librarian will be with you in about a minute.
Librarian: A librarian has joined the session
Librarian: Hello, this is the reference librarian. I'm reading your question...
Librarian: I would suggest you speak with your career guidance office.
Patron: okay
Librarian: is there anything else i can help you wtih
Patron: [Patron Name] - has disconnected
Librarian: take care
Librarian: Chat Session Ended.
Patron: Hi, I recently requested "For an America that loved freaks" for a project on primary source analysis. Since the project is due Monday I was curious how long it will take for me to get this item? Let me know if you know
Librarian: This is xxxxx Just a moment while I look this up.
Patron: Thank you! I just submitted my question on a formal request document by the way, so just ignore if you see my question twice
Librarian: Did you request this through ILLIAD?
Patron: I think so
Patron: Is EBSCOhost the same thing?
Librarian: This is an article, then?
Patron: Yes
Librarian: OK, so you did request it through ILLIAD. This sort of request takes a day or two to fill. When we find it, a PDF will be emailed to you.
Patron: Okay, thank you. I just want to give myself enough time to analyze it before Monday
Librarian: OK. If you have any further questions the ILL office phone is Ask for Sylvie.
Patron: Thank you
Patron: how long before a new released book can be taken out for longer than 7 days
Librarian: Hello, my name is John
Librarian: I am a librarian in Virginia. I am helping your librarians staff this service.
Patron: ok thank you
Librarian: Still 7 days, won't be changed for the forseeable future
Patron: I know but how long does a book have to be on the shelf until you can take it out longer
Librarian: I don't know
Patron: ok...I guess I'll have to talk to my librarian
Librarian: You're welcome, do you need anything else?
Librarian: It has been a pleasure chatting with you. Thank you for using Ask Us 24/7!
Librarian: Librarian ended chat session.
Patron: What are natural resources of Washington?
Librarian: Hello! Welcome to the Washington State Library's Ask a Librarian service! My name is [Librarian Name]. I am reading your question right now; it will be just a minute...
Librarian: Do you just need a list of resources? Or do you need information about the resources too?
Patron: I am doing a research project for school and I need just a long list or what our resourses are. could you help me you [Librarian Name]?
Patron: sorry, typo
Patron: Could you help me to find a list of Washingtons' supplied materials to the world?
Librarian: Don't worry about the typos - I make them too! Let me see what I can find online. You may also want to check an encyclopedia and/or the World Almanac because I know they contain the kind of info that you're looking for.
Librarian: Give me just a minute to do some searching...
Patron: Thank you SO much!
Librarian: I'm still searching. Thanks for your patience...
Patron: pardon my spelling, it is resources.
Librarian: I'm not finding a list online. Do you mind if I do some more searching, both online and in our print collection, and send you an email to let you know what I find?
Patron: alright
Librarian: What's your email address?
Patron: I would like to know if i will be on a mailing list, and if it would be brodcast to the world.
Librarian: You won't be on any type of mailing list. The only people who will see your email address are me and perhaps some of my coworkers. That's it.
Patron: So, it is strictly confidential?
Librarian: Yes, it is strictly confidential. We actually all sign confidentiality agreements stating that we won't release customer contact information.
Patron: Thank you I appreciate it.
Librarian: You're welcome.
Patron: If you could just give the return address I would be grateful as well. I am at [Patron Email]
Librarian: Ok. The return address on the email should be [Librarian Email]
Librarian: Expect an email from me by the end of the day (5:00) today. Will that work for you?
Patron: I think It will! thank you very much!
Patron: My name is [Patron Name] by the way
Patron: I hope that you enjoy the rest of your day.
Librarian: You're welcome! Is there anything else that I can help you with at the moment, [Patron Name]?
Patron: other than finding me a million dollars, I think that I am fine! Thank you once again [Librarian Name].
Patron: Good bye,
Librarian: I wish I could help with the million dollars! And thank you for using our Ask a Librarian service! If you discover that you have more questions, or if you need more info, please feel free to contact us agian. I hope you have a great day too!
Patron: bye!
Patron ended chat session.
Questions based on QUESTIONPOINT CHAT TRANSCRIPTS A learning resource for virtual reference in the classroom. http://wiki.questionpoint.org/f/Evaluating%20VR%20Transcripts%20v.2%20.pdf
Transcripts from QUESTIONPOINT CHAT TRANSCRIPTS A learning resource for virtual reference in the classroom. http://wiki.questionpoint.org/f/Evaluating%20VR%20Transcripts%20v.2%20.pdf