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Known Issues

If you are experiencing technical difficulties with RefWorks, contact your subject librarian for assistance. If you are aware of an issue that is not included on this page, please email a detailed description of the issue to Stephany Compton (

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  • Write-N-Cite for Word is extremely buggy and does not work in most cases. RefWorks is working to repair these issues. Users needing an alternative tool can use EndNote Basic's "Write While You Cite" tool. Visit the Other Citation Managers tab to access EndNote Basic and create an account.
Importing Citations
  • Citations imported from some databases may display incorrectly. For example, article citations imported from the CINAHL database may show up as a book citation. If you notice that this has happened, you can edit the citation within RefWorks to categorize it as an article instead of a book.